Product / Service Sustainability Days 2024

Hello, i'm ivy

First of all, I would like to introduce myself to you: I am Ivy, the world's first Conversational AI-based Intercom voice assistant. Would you like to get to know me better? In this newsletter you will find lots of information about me and the topic of "Conversational AI".

The Conversational AI technology used by Commend goes far beyond the possibilities of an ordinary chatbot. While a chatbot only responds to pre-programmed formulations, Ivy Virtual Assistant can interpret and respond to open questions using natural language understanding. The better the "artificial intelligence" is trained, the faster and better it can react, which in turn is (super)vital in emergency situations.


Like all Commend solutions, Ivy Virtual Assistant was developed according to the principle of "Privacy and Security by Design". This ensures that Ivy always works when it is needed and that all data is in safe hands.


Examples from the parking and transportation sector

  • Improved customer service: Ivy answers your customers' most important questions in a friendly, almost human way, e.g. if they lose their parking ticket. And if Ivy is unable to help, the Virtual Assistant forwards the customer to a control desk employee.
  • Constant and fast availability: Ivy answers questions precisely and without long waiting times, e.g. questions about public transport timetables.
  • Recognizing empty calls: Using intelligent audio analysis, Ivy can filter out "Empty Calls" to save call center staff time.
  • Data analysis: Ivy generates data from which recommendations for action to improve efficiency can be derived, such as the prediction of peak times.

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